What We Do
Plan and Implement
Capital Planning and Management Promote
Clinical Quality Community Supports and Clients Rights Consumer Benefits Consumer Employment Coordinating Centers of Excellence Housing Mental Health Promotion and Prevention Tobacco Cessation and Recovery Research and Evaluation Residency and Traineeship Program Trauma-Informed Care Veterans, Service Members and Families Protect and Monitor
Allocation Guidelines Block Grant Client Rights and Resources Community Plans Fiscal Reporting Forms and Templates Grants Legislation Licensure and Certification MACSIS Medicaid Patient Care System Pre-Admission Screening and Resident ReviewTreatment Episode Outcomes Provide
Assertive Community Treatment Children, Youth and Families Emergency Preparedness Faith Based Initiatives Forensic Services Hospital Services Intensive Home-Based Treatment Older Adults Warehouse and Pharmacy Goods and Services

Client Rights and Resources

The Ohio Department of Mental Health (ODMH) provides a variety of advocacy services for consumers and families, including but not limited to mental health resources, technical assistance and help with resolving complaints and grievances.  ODMH collaborates with regional psychiatric hospitals, community boards and providers, and stakeholders to address advocacy issues, client rights, allegations of abuse or neglect, and respond to larger systems issues.

Let us know how we're doing!
Take the Community Supports and Clients Rights Customer Satisfaction Survey!

Toll-Free Bridge (TFB)

The Consumer and Family Toll-Free Bridge line provides referral and resource information specifically to consumers and their family members regarding mental health services, supports, and organizations statewide.  The ODMH Peer TFB staff members often work on consumer rights issues, concerns, complaints, and grievances in order to resolve these matters as quickly as possible.  The TFB offers information that promotes advocacy, independence, and recovery for those who use this service.

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ODMH Community Client Rights Training 2010

• Agenda
• Welcome
• An Overview of Cultural Competence and Mental Health Advocacy Resources
• Recovery & Client Rights
• Advocacy 101
• Mediation Presentation Outline
• Peer Mediation
• Amendment to ORC 5122.31 (A)(7): How the New Law Affects Consumers and Advocates
• Original memo regarding the Amendment to Ohio's Statute Governing Exchange of Psychiatric Treatment Information in the Publicly Funded Mental Health System (Dated October 13, 2009)
• Exchange of Psychiatric Treatment Information - Director's memo and FAQ on ORC 5122.31 (A)(7) (Dated January 27, 2010)

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Especially for Consumers

• Client Rights in Community Services
• Client Rights and Grievance Procedures in Ohio law (Colon rule)
• Community Client Rights Advocates
• Crisis Hotlines
• ODMH Regional Psychiatric Hospital Clients Rights Book
• ODMH Regional Psychiatric Hospital Client Rights Specialists
• Consumer-Operated Services Guide
• Consumer-Operated Services Locations
• Patient Medication Assistance Guide (rev 4/2011)
• Advance Directives
• Resolving Grievances
• Frequently Asked Questions (FAQ)

More consumer advocacy resources and links...

Especially for Providers

• Exchange of Psychiatric Treatment Information - Director's memo and FAQ on ORC 5122.31 (A)(7) (Dated January 27, 2010)
• Client Rights in Ohio law

For a complete list of Ohio laws, please visit the Ohio Revised Code site and the Ohio Administrative Code site.

Continuity of Care/Confidentiality

• Continuity of Care brochure
• Consumer FAQs related to Continuity of Care and Confidentiality
• Amendment to ORC 5122.31 (A)(7): How the New Law Affects Consumers and Advocates
• Releasing Records from Outside Providers
• Original memo regarding the Amendment to Ohio's Statute Governing Exchange of Psychiatric Treatment Information in the Publicly Funded Mental Health System (Dated October 13, 2009)
• Exchange of Psychiatric Treatment Information - Director's memo and FAQ on ORC 5122.31 (A)(7) (Dated January 27, 2010)

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